Refund Policy

Effective October 23, 2026

Our 30-day guarantee. If you're not happy with your order, you can return any unopened box within 30 days of delivery for a full refund of the product price.

What can be returned

• Unopened boxes with the seal intact, within 30 days of the delivery date.
• For food-safety reasons, we cannot accept opened boxes or individual sachets.
• Bundle savings apply to the whole bundle. If you return part of a bundle, your refund is recalculated at the single-box price ($39) for the boxes you keep.

How to start a return

1. Email support@honeypackco.com with your order number and the boxes you want to return.
2. We reply within 1 business day with the return address and instructions.
3. Ship the unopened boxes back. Return shipping is paid by the customer unless the item arrived damaged or wrong.
4. We issue your refund within 5 business days of receiving the return.

Refunds go back to your original payment method. Your bank may take 5–10 business days to show the credit. Original shipping is free, so there is nothing to refund for shipping.

Damaged, wrong or missing items. Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you don't need to return anything.

Order changes and cancellations. Orders ship fast, so contact us within 2 hours of ordering to change or cancel. Once an order has shipped, use the return process above.

Lost packages. If tracking shows no movement for 7 days, or the package is marked delivered but you can't find it, email us and we'll help resolve it with the carrier or send a replacement.

Questions? Email support@honeypackco.com or call 202-301-4172.